Official Documents

Privacy Policy mbi96 — Your Personal Data Protection

Mbi96 is committed to protecting the privacy and personal data security of every member. Please read this Privacy Policy carefully to understand how we manage your information.

Last Updated: 1 January 2026

256-bit SSL Encryption

All data transmitted between your device and mbi96 servers is protected by military-grade SSL encryption that cannot be breached.

No Sharing Without Consent

Your personal information is never sold or shared with third parties for marketing purposes without your explicit consent.

Member Data Control

You have the right to access, correct, or request deletion of your personal data at any time through our support team.

Global Standards Compliance

The mbi96 Privacy Policy is designed in accordance with international data protection standards to ensure the highest level of security for members.

1Introduction

Mbi96 values the privacy of every member who uses our platform. This Privacy Policy clearly explains how we collect, use, store, and protect your personal data when you interact with the mbi96 platform, including the official website, mobile app, and all related services.

By registering an account or using mbi96 services, you agree to the data protection practices set out in this Privacy Policy. We encourage you to read this document thoroughly and contact us should you have any questions or concerns.

This Privacy Policy applies to all mbi96 platform users regardless of geographic location, and supplements — rather than replaces — the platform's Terms and Conditions available on the Terms and Conditions us.

Important Note: mbi96 will never ask for your account password via email, SMS, or any channel outside the platform. Please be cautious of any suspicious communications claiming to be from mbi96.

2Personal Data We Collect

Mbi96 only collects data necessary for platform operations, legal compliance, and improving the user experience. The following are the categories of data we collect:

Data Category Example Information Collection Method
Personal Identity Full name, date of birth, identification card number Account registration, KYC verification
Contact Information Phone number, email address, home address Registration forms, profile updates
Financial Data Bank account number, transaction records, deposit history Deposit and Withdrawal Process
Technical Data IP address, device type, operating system, web browser Automatic server logs during platform usage
Activity Data Game history, betting logs, active hours Automated platform detection system
Communication Data Customer support conversation records, feedback Interactions with the support team

We may also collect data you provide voluntarily, such as feedback, suggestions, or additional information when contacting the mbi96 customer support team.

3Purpose of Data Collection and Use

Every piece of data we collect is used for specific and legitimate purposes. mbi96 does not use members' personal data for purposes not stated in this Privacy Policy without obtaining prior consent.

  • Process account registration, identity verification, and KYC procedures required by platform regulations.
  • Process deposit and withdrawal transactions and manage account balances accurately and securely.
  • Verify member identities to prevent money laundering, fraud, and other illegal activities.
  • Provide effective customer support and resolve any disputes or complaints fairly.
  • Analyse usage patterns to improve platform performance, enhance the user experience, and develop new features.
  • Send members account-related notifications, system updates, promotions, and other important information.
  • Comply with legal obligations, regulatory requirements, and directions from relevant authorities.
  • Detect and prevent fraudulent activity, bot usage, or any security threats to the platform.

mbi96 only uses your data for the purposes stated above. We never sell members' personal data to third parties for marketing or commercial gain.

4Sharing Information with Third Parties

Mbi96 understands that member trust is our most valuable asset. We do not share members' personal data indiscriminately. However, there are certain situations where data sharing is necessary and permitted:

  • Payment Service Providers: Required financial data is shared with trusted payment processors such as FPX, DuitNow, and relevant digital wallet providers solely for transaction processing purposes.
  • Game Providers: Basic account information is shared with third-party game providers operating on the mbi96 platform for the purposes of game session management and bet verification.
  • Legal Authority: mbi96 will disclose member data to the police, courts, or regulatory bodies when required to do so by court order or applicable legislation.
  • Technology Providers: Certain technical data is shared with cloud infrastructure and cybersecurity service providers to ensure platform stability and security.
  • Business Partners: In situations where mbi96 enters into business partnerships, only the minimum necessary data is shared, and this is subject to strict data protection agreements.

All third parties that receive data from mbi96 are required to comply with data protection standards equal to or higher than those we set. mbi96 is not responsible for the privacy practices of third parties that fall outside our direct control.

Some of our service providers may be located outside Malaysia. In such cases, we ensure that international data transfers are carried out in accordance with legally recognized data protection mechanisms.

5Data Security Measures

The security of member personal data is mbi96's top priority. We continuously invest in security infrastructure and adopt a layered approach to protect your information from unauthorized access, data breaches, or misuse.

  • Data encryption using 256-bit SSL/TLS protocol for all communications between your device and mbi96 servers.
  • Encryption of sensitive data in databases using the globally adopted AES-256 encryption algorithm.
  • Use of two-factor authentication (2FA) as an additional security layer to protect member account access.
  • Round-the-clock system monitoring by an experienced cybersecurity team to detect any threats or suspicious activity.
  • Regular security testing including penetration testing by independent security experts to identify system vulnerabilities.
  • Strict access controls ensure that only authorized personnel can access member data, and all access is logged and monitored.
  • Comprehensive disaster recovery and data backup plans to ensure service continuity and data protection in the event of a system disruption.

While mbi96 takes all reasonable measures to protect your data, no system can guarantee 100% absolute security. We encourage members to also take precautions such as using strong passwords and not sharing login credentials.

6Use of Cookies and Tracking Technologies

The mbi96 platform uses cookies and similar tracking technologies to enhance user experience, analyze usage patterns, and maintain the security of your login session. The following are the types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled as they affect core platform functionality.
  • Performance Cookies: Collect anonymised data on how members use the platform to help us identify technical issues and improve overall performance.
  • Functionality Cookies: Store your personal preferences such as preferred language, display settings, and login details for a more convenient experience on future visits.
  • Analytics Cookies: Help us understand overall platform usage patterns for product improvement and strategic planning purposes.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality and your gaming experience. mbi96 does not use cookies to track your activity outside our platform.

7Your Privacy Rights as a Member

Mbi96 recognises and respects the privacy rights of every member. You have the following rights regarding your personal data that we hold:

  • Right to Access: You have the right to request a copy of the personal data we hold about you at any time.
  • Right to Rectification: If the data we hold is inaccurate or outdated, you have the right to request an immediate correction.
  • Right to Erasure: Under certain circumstances, you may request the deletion of your personal data, subject to applicable legal retention requirements.
  • Right to Object: You have the right to object to the processing of your personal data for specific purposes such as direct marketing.
  • Right to Restrict Processing: In certain circumstances, you may request that we restrict how we use your personal data.
  • Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.

To exercise any of the above rights, please contact the mbi96 customer support team via live chat on the platform. We will process your request within 14 business days. There may be situations where we are unable to fulfill a request in full due to legal obligations — in such cases, we will notify you clearly.

8Data Retention Period

Mbi96 does not retain members' personal data longer than necessary for the stated purposes or as required by law. Our data retention periods are as follows:

  • Active account data is retained for the duration of active membership plus 7 years after account closure for audit and legal compliance purposes.
  • Financial transaction records are retained for a minimum of 7 years in accordance with applicable anti-money laundering legal requirements.
  • Customer support communication logs are retained for 3 years for reference and dispute resolution purposes.
  • Technical and server access log data is retained for 90 days for security and incident investigation purposes.
  • Marketing data and communication preferences are retained until you withdraw consent or close your account.

Once the retention period ends, personal data will be securely deleted or anonymized so that it can no longer be linked to your identity.

9Child Protection

The mbi96 platform is strictly for individuals aged 18 and above. We do not intentionally collect or store personal data from individuals under the age of 18. Should we discover that a child's personal data has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the account in question.

If you believe that someone under the age of 18 has registered or is using the mbi96 platform, please contact our support team immediately so that the appropriate action can be taken.

Responsible parents and guardians are encouraged to use appropriate parental control software to prevent children from accessing online betting platforms.

10Changes to the Privacy Policy

Mbi96 reserves the right to update or amend this Privacy Policy at any time in line with operational changes, technological developments, or new legal requirements. Any significant changes will be communicated to members through:

  • In-platform notification displayed upon the next login after changes take effect.
  • Email notifications sent to your registered email address for material and significant changes.
  • Update the "Last Updated" date displayed at the top of this page as the version indicator for the latest revision.

Continued use of the mbi96 platform after an updated Privacy Policy takes effect constitutes acceptance of the amended terms. If you do not agree with the changes, you have the right to close your account and stop using mbi96 services.

11Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding the mbi96 Privacy Policy or how we handle your personal data, please do not hesitate to contact us through the following channels:

  • Live chat on the mbi96 platform — available 24 hours a day, 7 days a week for instant responses.
  • Email: [email protected] — we aim to respond to all written inquiries within 48 business hours.

The mbi96 Privacy Officer team is ready to help you understand your privacy rights and handle any personal data requests transparently and professionally.

We value every piece of feedback you provide, as it helps us continually improve privacy protection and the overall quality of mbi96 services.

Why Your Privacy Safe with mbi96

Behind every policy we put in place, there are systems and teams working around the clock to ensure your personal data remains protected at all times.

Secure Server Infrastructure

Mbi96 servers are hosted in internationally certified data centres with strict physical access controls, redundant cooling systems, and uninterruptible power supplies to ensure continuous service availability at all times.

Multi-Layer Identity Verification

The mbi96 KYC process uses the latest document verification technology to ensure that only verified members with confirmed identities can access withdrawal features and high-value transactions.

Real-Time Threat Monitoring

The mbi96 security monitoring system operates continuously to detect suspicious access patterns, unauthorized login attempts, and any anomalies that could threaten member data security.

Staff Privacy Training

All mbi96 staff who interact with member data undergo comprehensive data protection training and sign strict confidentiality agreements before being granted access to platform systems.

Regular Security Audits

Mbi96 conducts regular security audits and privacy policy reviews with the assistance of independent experts to ensure our data protection practices consistently meet or exceed the latest industry standards.

Immediate Incident Notification

In the event of any security incident affecting member data, mbi96 is committed to notifying affected members within a reasonable timeframe and taking immediate remedial action without delay.

FAQ About mbi96 Privacy

Answers to the most frequently asked questions about data protection and privacy for mbi96 members.

Absolutely not. mbi96 has never sold, rented, or traded members' personal data to any third party for marketing or commercial gain. Data sharing only occurs in situations stated in this Privacy Policy — namely for payment processing, legal compliance, or with your explicit consent.

You may request a copy of the personal data we hold by contacting the mbi96 customer support team via live chat or email. Please include sufficient identity verification information in your request. We will process your request within 14 business days and provide the data in an easily readable format.

Once an account is closed, mbi96 will retain your data for the period required by law — typically 7 years for financial records and identity data for audit compliance purposes. After that period, data will be securely deleted or fully anonymized so it can no longer be linked to your identity.

Yes. The mbi96 mobile app uses the same level of encryption and data protection as the web version. All data communications between the app and our servers are protected by 256-bit SSL encryption. In addition, the mbi96 app does not store sensitive information such as passwords or bank card data locally on your device.

Yes, you can opt out of receiving marketing communications from mbi96 at any time. You can manage your communication preferences through your account settings or by contacting our customer support team directly. Please note that even if you opt out of marketing communications, we still need to send important account-related notifications such as transaction confirmations and security alerts.

Ready to Join the mbi96 Community?

Register your mbi96 account today and enjoy a safe, fair, and exciting wagering experience. Your personal data is fully protected at all times.

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